Frequently Asked Questions
How do I find my perfect size?
Use the size guide available on each product page and compare your measurements with the listed size chart. As sizing may vary between styles, we recommend checking the specific measurements and fit information before placing your order.
What makes LIVALEY different?
At LIVALEY, every piece is carefully selected with a focus on quality, style, and attention to detail. Our collections are designed for women who value sophisticated, timeless pieces that elevate everyday moments and make every look feel special.
How should I care for my LIVALEY pieces?
Care instructions may vary depending on the material and design of each piece. We recommend following the specific care instructions provided on the product page or garment label to preserve its appearance and quality for as long as possible.
Can I return my order?
We offer a 30-day return window for eligible items. Products must be unworn, unused, and returned in their original condition with all tags and packaging intact. Certain items may be excluded from returns for hygiene reasons. Please refer to our Return & Refund Policy for complete details.
When do I qualify for free shipping?
Free shipping is available on qualifying orders of US$60 or more. Where supported, the equivalent amount in your local currency will be displayed according to your shopping region.
How long does shipping take?
Delivery times vary depending on your destination. Estimated delivery times are provided at checkout when available, and orders are shipped using tracked delivery methods whenever applicable. Please refer to our Shipping Policy for additional information.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking information. You can use the provided tracking link to follow your order's journey.
Which currencies can I shop in?
Available currencies depend on your location and the markets supported by our store. Your final checkout currency will always be displayed before you complete your payment.
How can I contact LIVALEY?
Our customer care team is here to help with questions about your order, products, sizing, or anything else you may need. You can reach us through our Contact page, and we'll be happy to assist you.