Shipping policy

Last updated: September 11, 2026

LIVALEY ships internationally using tracked delivery services where available.

Shipping rates

Free shipping is available on orders of US$60 or more. Orders below US$60 are charged a flat shipping rate of US$2.95, unless a different amount is displayed at checkout for the destination.

Our checkout is charged in USD. Any CAD, AUD, GBP or EUR amount displayed on the storefront is an estimated visual conversion. Eligibility for free shipping is based on the USD merchandise subtotal after discounts and before any applicable taxes, duties or fees.

Processing time

Orders are normally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays. You will receive a shipping confirmation email when your order is dispatched.

Estimated delivery after dispatch

Destination	Estimated delivery
United States	5–8 business days
United Kingdom	3–5 business days
Canada	8–10 business days
Australia	4–7 business days
France	3–5 business days
Netherlands	3–6 business days
Germany, Italy and Spain	5–8 business days
Poland and Austria	6–8 business days
Rest of Europe	6–10 business days
Rest of the world	8–15 business days

Delivery times are estimates and may vary due to peak periods, carrier disruption, customs processing, weather or remote-area delivery. Processing time is additional to transit time.

Order tracking

When your order ships, we will email the tracking information. Carrier events may take 2–5 business days after dispatch to appear. Visit our Track Your Order page for instructions.

Customs, duties and taxes

International orders may be subject to import duties, taxes or brokerage fees imposed by the destination country. Unless checkout explicitly states otherwise, these charges are the customer's responsibility and are not included in the product or shipping price. LIVALEY is not responsible for customs delays.

Address accuracy

Please verify your shipping address before placing an order. If you notice an error, contact us within 24 hours. We cannot guarantee changes after processing or dispatch begins. Additional carrier costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

Lost, delayed or damaged packages

If tracking has not updated for more than 10 business days, the estimated window has passed, or the parcel arrives damaged, email mvfdigital7@gmail.com with your order number and relevant photos. We will investigate with the carrier and provide the appropriate resolution.